PRIVACY POLICY
Home Pure Essentials values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit **https://homepureessentials.in**, create an account, place an order or communicate with us.
By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information Provided by You
* Full name
* Mobile or WhatsApp number
* Email address
* Billing and delivery address
* PIN code, city, state and country
* Account login information
* Products ordered and order history
* Return, exchange and refund details
* Reviews, ratings and feedback
* Messages and customer-support enquiries
* Any information voluntarily shared with us
Payment Information
Online payments may be processed through authorised third-party payment gateways. We generally do not directly store complete card details, UPI PINs, banking passwords or other sensitive payment credentials.
Payment providers may process information according to their respective privacy policies and security practices.
Information Collected Automatically
When you access our website, certain technical information may be collected automatically, including:
* IP address
* Browser and device type
* Operating system
* Pages visited
* Date and time of access
* Referring website
* Website interaction and browsing activity
* Cookies and similar technology information
2. How We Use Your Information
We may use your information to:
* Create and manage your customer account
* Process, confirm and deliver orders
* Provide order tracking information
* Process payments, cancellations, exchanges and refunds
* Communicate about orders and customer enquiries
* Provide customer support
* Detect and prevent fraud, misuse or unauthorised transactions
* Improve our products, website and customer experience
* Request and display product reviews
* Send promotional messages when permitted
* Comply with legal, accounting and regulatory obligations
* Protect our rights, customers and business operations
We will use personal information only for lawful purposes and in accordance with applicable requirements.
## 3. Consent and Communication Preferences
By providing your personal information for an order, account or enquiry, you consent to its use for the relevant purpose.
Where required, separate consent may be requested for promotional emails, WhatsApp messages, offers or marketing communication.
You can request to stop receiving promotional communication at any time by using the available unsubscribe option or contacting us. Transactional messages concerning orders, payments, deliveries, returns or account security may still be sent.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
* Keep products in your shopping cart
* Remember selected preferences
* Maintain login sessions
* Understand website performance
* Improve functionality and user experience
* Measure traffic and marketing effectiveness
* Help prevent fraudulent activity
You may block or delete cookies through your browser settings. However, disabling necessary cookies may affect the functionality of certain website features.
5. How We Share Your Information
We may share limited personal information with trusted third parties when necessary, including:
* Courier and logistics partners
* Payment gateways and financial service providers
* Website hosting and technical service providers
* Customer-support and communication service providers
* Analytics and security service providers
* Professional advisers, auditors or legal representatives
* Government authorities when required by applicable law
These service providers may access personal information only as necessary to perform their assigned services.
We do not sell or rent your personal information to third parties for monetary consideration.
6. Order Delivery
To deliver an order, relevant information such as your name, mobile number, shipping address and order details may be shared with courier and logistics partners.
Courier partners may contact you directly regarding delivery, address confirmation, unsuccessful delivery attempts or return pickup.
7. Data Retention
We retain personal information only for as long as reasonably required to:
* Complete the purpose for which it was collected
* Fulfil orders and provide customer service
* Maintain transaction and accounting records
* Resolve disputes
* Prevent fraud and misuse
* Meet legal and regulatory obligations
When personal information is no longer required, we may securely delete or anonymise it, subject to applicable law and technical limitations.
8. Data Security
We use reasonable administrative, technical and organisational measures to protect personal information from:
* Unauthorised access
* Loss or misuse
* Alteration
* Disclosure
* Destruction
Although we take appropriate precautions, no website, online transmission or storage system can be guaranteed to be completely secure. Customers should keep their passwords, OTPs and payment credentials confidential.
Home Pure Essentials will never ask you to share your UPI PIN, card PIN, banking password or OTP through an unsolicited call or message.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
* Request information about the personal data processed by us
* Request correction of inaccurate or incomplete information
* Request updating of outdated information
* Request deletion of personal information when legally permitted
* Withdraw consent for consent-based processing
* Raise a grievance regarding the handling of your information
* Nominate another person to exercise applicable rights in permitted circumstances
To submit a privacy request, contact us using the details provided below. We may need to verify your identity before processing the request.
Certain information may be retained when necessary for legal compliance, fraud prevention, dispute resolution or legitimate business records.
10. Children’s Privacy
Our website and products are intended to be purchased by adults. We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian.
If you believe a child has provided personal information without appropriate consent, please contact us so that suitable action can be taken.
## 11. Third-Party Links
Our website may contain links to third-party websites, social-media platforms or payment services.
Home Pure Essentials is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
12. International Processing
Some service providers used for website hosting, communication, analytics or technical support may process information using systems located outside India.
Where applicable, such processing will be undertaken subject to contractual protections and applicable legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website features, service providers or legal obligations.
The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
14. Privacy Questions and Grievances
For privacy-related questions, correction or deletion requests, consent withdrawal or grievances, contact:
**Home Pure Essentials**
**Address:** 122, 9–10 Dividing Road, J Block, Sector 10 HBC, Faridabad, Haryana – 121006
**Email:** [homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)
**Phone/WhatsApp:** +91 80768 81515
**Website:** https://homepureessentials.in
Please mention **“Privacy Request”** in the email subject and provide sufficient information for us to identify and respond to your request.