TERMS & CONDITIONS
Welcome to Home Pure Essentials. These Terms and Conditions govern your access to and use of **https://homepureessentials.in**, including browsing products, creating an account, placing orders and using related services.
By accessing our website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree, please discontinue using the website.
## 1. Business Information
The website is operated by:
**Home Pure Essentials**
**Address:** 122, 9–10 Dividing Road, J Block, Sector 10 HBC, Faridabad, Haryana – 121006
**Email:** [homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)
**Phone/WhatsApp:** +91 80768 81515
**Website:** https://homepureessentials.in
## 2. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to place an order independently.
If you are under 18 years of age, you may use the website only under the supervision of a parent or lawful guardian.
You are responsible for ensuring that the information provided while registering or placing an order is complete, accurate and current.
## 3. Customer Accounts
Certain website features may require you to create an account.
You are responsible for:
* Maintaining the confidentiality of your login credentials
* Restricting unauthorised access to your account
* Providing accurate contact, billing and delivery information
* Informing us promptly about suspected unauthorised activity
Home Pure Essentials will not be responsible for loss arising from unauthorised account use caused by your failure to protect your credentials.
We may suspend or restrict accounts involved in fraudulent activity, misuse, repeated false claims or violations of these terms.
## 4. Product Information
We make reasonable efforts to display accurate product descriptions, colours, sizes, materials, specifications and images.
However:
* Product colours may appear slightly different because of screen settings, lighting and photography.
* Handmade or textile products may have minor variations in colour, weave, print placement, stitching or finish.
* Product dimensions may have minor variations due to manufacturing and measuring methods.
* Packaging may change without affecting the product’s intended use.
* Decorative accessories shown in photographs are not included unless specifically mentioned.
Please read the complete product description, size, package contents and care instructions before ordering.
## 5. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve it. A product may become unavailable before payment or order confirmation due to stock changes, technical errors or simultaneous purchases.
If an ordered product becomes unavailable after payment, we may offer:
* A suitable replacement with your approval
* Store credit, or
* A refund to the original payment method
## 6. Pricing and Taxes
Product prices are displayed in Indian Rupees unless stated otherwise.
Prices may include applicable taxes unless indicated differently. Delivery charges, cash-on-delivery fees or other applicable charges will be displayed before order confirmation.
We reserve the right to change product prices, discounts and promotional offers without prior notice. Price changes will not ordinarily affect orders that have already been confirmed, except in cases of an obvious technical or pricing error.
If a product is listed at an incorrect price, we may contact you for confirmation or cancel the affected order and issue an appropriate refund.
## 7. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products.
An automated order acknowledgement does not necessarily mean that the order has been finally accepted. An order is considered confirmed after successful verification of payment, product availability and delivery details.
We may cancel or refuse an order for reasons including:
* Product unavailability
* Incorrect pricing or product information
* Invalid or incomplete customer details
* Suspected fraudulent or unauthorised transactions
* Delivery restrictions
* Misuse of offers, coupons or accounts
* Circumstances beyond our reasonable control
If a prepaid order is cancelled by us, the eligible amount will be refunded according to our Refund Policy.
## 8. Payments
Available payment methods will be displayed during checkout and may include online payment or cash on delivery, where available.
Online payments are processed through third-party payment gateways. Home Pure Essentials does not ordinarily store complete card information, banking passwords, UPI PINs or OTPs.
You are responsible for using an authorised payment method and providing correct billing information.
If payment is deducted but the order is not confirmed, please contact us with the transaction reference. Resolution time may depend on the bank or payment provider.
## 9. Coupons and Promotional Offers
Coupons and promotional offers:
* Are valid only during the specified period
* May apply only to selected products or order values
* Cannot be exchanged for cash
* May not be combined unless expressly allowed
* May be limited to one use per customer, account or order
* May be withdrawn in cases of misuse or technical error
Orders involving fraudulent use of coupons, multiple accounts or manipulated transactions may be cancelled.
## 10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible through WhatsApp at **+91 80768 81515** or email **[homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)**.
Cancellation requests are subject to the order’s processing and dispatch status. Once an order has been packed or dispatched, cancellation may not be possible.
Custom-made, personalised or specially sourced products may not be eligible for cancellation after processing has started.
If an eligible prepaid order is cancelled, the refund will be processed according to our Refund Policy.
## 11. Shipping and Delivery
Orders are processed and delivered according to our separately published Shipping Policy.
Delivery estimates are approximate and may be affected by:
* Courier operations
* Incorrect or incomplete addresses
* Remote service locations
* Public holidays
* Weather conditions
* Transport disruptions
* Government restrictions
* Other circumstances beyond our reasonable control
Customers must provide an accurate address and reachable phone number. Additional delivery charges may apply if a parcel is returned because of an incorrect address, repeated failed delivery attempts or customer refusal.
Ownership and risk in the product pass to the customer upon successful delivery, subject to applicable law.
## 12. Inspection at Delivery
Please inspect the package promptly after delivery.
We recommend recording a continuous unboxing video, especially for claims involving:
* Damaged products
* Incorrect items
* Missing products
* Incorrect quantity
* Tampered packaging
Any eligible issue should be reported within the period mentioned in our Returns & Refund Policy.
## 13. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our separately published **Returns & Refund Policy**.
Products must ordinarily be unused, unwashed, undamaged and returned with their original packaging, tags and accessories.
For health and hygiene reasons, certain products—including opened or used towels, pillows, cushions, blankets and comforters—may be non-returnable unless they were delivered damaged, defective or incorrect.
Nothing in these terms is intended to restrict any mandatory consumer right available under applicable law.
## 14. Product Care
Customers must follow the care instructions mentioned on the product label, packaging or product page.
Home Pure Essentials will not be responsible for damage resulting from:
* Incorrect washing or drying
* Use of bleach or harsh chemicals
* Excessive heat
* Improper ironing
* Incorrect storage
* Normal wear and tear
* Failure to follow provided care instructions
## 15. Reviews and User Content
You may submit reviews, photographs, feedback or other content, provided it is lawful, accurate and does not violate another person’s rights.
You must not submit content that is:
* False or misleading
* Abusive, hateful or threatening
* Defamatory or obscene
* Fraudulent or promotional spam
* Infringing intellectual-property or privacy rights
* Containing malware or harmful code
By submitting content, you permit Home Pure Essentials to display and use it for website, customer-service and promotional purposes, subject to applicable law.
We may remove content that violates these terms or is unrelated to the product or service.
## 16. Intellectual Property
All website content—including the logo, product photographs, graphics, text, design, layout and other materials—is owned by or licensed to Home Pure Essentials unless stated otherwise.
You may use the website only for personal and lawful shopping purposes.
You may not, without prior written permission:
* Copy or reproduce website content
* Use product images commercially
* Modify or republish website materials
* Scrape or systematically extract data
* Misuse trademarks or branding
* Create misleading associations with our business
## 17. Prohibited Use
You must not use the website to:
* Conduct fraudulent or unlawful activity
* Interfere with website security or functionality
* Introduce viruses, malware or harmful code
* Attempt unauthorised access to accounts or systems
* Impersonate another person
* Submit false orders or claims
* Misuse coupons, refunds or payment systems
* Collect other users’ personal information
* Violate any applicable law or third-party right
## 18. Third-Party Services and Links
The website may use or link to third-party services, including payment gateways, courier platforms and social-media websites.
Home Pure Essentials does not control the availability, security, content or privacy practices of independent third-party services. Your use of those services may be subject to their own terms and policies.
## 19. Website Availability
We aim to keep the website accurate, secure and available. However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
* Maintenance
* Technical problems
* Hosting interruptions
* Security updates
* Network failures
* Events beyond our reasonable control
We may modify, suspend or discontinue website features when reasonably necessary.
## 20. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, Home Pure Essentials will not be liable for indirect, incidental or consequential losses arising from website use, delayed delivery, third-party services or misuse of products.
Our liability relating to a product order will not exceed the amount paid for the affected product, except where a greater liability is required by applicable law.
Nothing in this section excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.
## 21. Indemnity
To the extent permitted by law, you agree to compensate Home Pure Essentials for losses, claims or expenses arising from your unlawful use of the website, violation of these terms or infringement of third-party rights.
## 22. Force Majeure
Home Pure Essentials will not be responsible for delays or failure caused by events beyond reasonable control, including natural disasters, floods, fires, strikes, transport disruptions, internet failures, government action, epidemics, courier interruptions or similar events.
## 23. Privacy
The collection and handling of personal information are governed by our separately published **Privacy Policy**.
By using the website, you acknowledge that your information will be handled according to that policy and applicable law.
## 24. Changes to These Terms
We may revise these Terms and Conditions to reflect changes in our services, website operations or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised terms, subject to applicable law.
## 25. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India.
Subject to mandatory consumer-protection rights and the jurisdiction of competent consumer authorities or commissions, disputes will be subject to the courts having jurisdiction in Faridabad, Haryana.
## 26. Grievance and Contact Information
For complaints, order issues or questions regarding these Terms and Conditions, contact:
**Grievance Officer:** [Enter Grievance Officer’s Full Name]
**Designation:** Grievance Officer
**Home Pure Essentials**
**Address:** 122, 9–10 Dividing Road, J Block, Sector 10 HBC, Faridabad, Haryana – 121006
**Email:** [homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)
**Phone/WhatsApp:** +91 80768 81515
**Website:** https://homepureessentials.in