RETURN & REFUND POLICY

Return or exchange requests must be raised within **48 hours of receiving the order**. Returns will only be accepted when the product received is: * Damaged or defective * Different from the product ordered * Incorrect in colour, size or quantity To qualify for a return or exchange: * The product must be unused, unwashed and undamaged. * It must be returned in its original packaging. * All tags, labels and accessories must remain attached. * The original invoice or proof of purchase must be available. * Clear product photographs and an unboxing video may be required for verification. Products will not be accepted for return due to personal preference, minor colour differences caused by screen settings or incorrect products ordered by the customer. For exchanges requested for reasons other than a damaged or incorrect product, shipping charges will be applicable according to the actual freight cost. To initiate a return or exchange, WhatsApp us at **+91 80768 81515** or email **[homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)**. Please include your order number, reason for return and clear photographs or an unboxing video. Non-Returnable Products For health and hygiene reasons, returns or exchanges are not accepted for: * Pillows and cushions * Towels * Blankets * Comforters and quilts * Used, washed or opened bedsheets and covers * Custom-made or personalised products If any non-returnable product is delivered damaged, defective or incorrect, please contact us within 48 hours of delivery. Refunds Once the returned product has been received and inspected, the customer will be informed whether the refund has been approved or rejected. Approved refunds may be provided as: * Store credit, or * Refund to the original payment method Refunds may take approximately **5–10 working days** to appear in the customer’s account after approval. Processing time may vary depending on the bank or payment provider. Original shipping charges, return courier charges and cash-on-delivery fees are non-refundable unless the delivered product was damaged, defective or incorrect. Home Pure Essentials reserves the right to reject any return or refund request if the product does not meet the conditions stated in this policy. For assistance: **Phone/WhatsApp:** +91 80768 81515 **Email:** [homepureessentials@gmail.com](mailto:homepureessentials@gmail.com)